Customer service
Contact TerraGalery
Questions about your order, problems and returns.
This page is a draft under review. Customer service information and the terms of sale must be confirmed before the shop opens.
How to contact us
Email: info@terragalery.com.
WhatsApp will open so you can start the conversation.
If your enquiry concerns a purchase, include the order reference to help us find it.
Opening hours: [awaiting confirmation].
Languages: [awaiting confirmation].
Response time: [awaiting confirmation].
Do not send passwords, full card numbers or identity documents through these channels.
Tracking and problems
Available tracking is shown on your private order page. If you receive a damaged, incomplete or different product, contact us and include photographs if you can. They are not a requirement that removes your legal rights.
See also the information on shipping and returns and the purchase terms.
Complaints and privacy
You can submit a complaint or give notice of withdrawal by email without a WhatsApp account. Include the order and what you are requesting; we will provide an acknowledgement of the complaint. You do not need prior authorisation to exercise your right of withdrawal.
To exercise rights over your data, use the same email address and state “Privacy”. Read the privacy policy and the legal notice.
Seller details
The seller’s identity and address are awaiting confirmation before the shop opens.